The number one reason for service degradation and interruption is radio frequency (RF) interference.

The following is a list of the top causes of RF interference:

In-home Wireless LANs (wlans): These inexpensive, easy-to-setup, and simple to use networks operate in the same frequencies as NBS's Wireless Internet Service. There are typically multiple devices radiating signal well beyond 300 feet. The strong power and close proximity to our wireless CPE can, and often does, cause packet loss, slower Internet access, and even loss of connection

2.4GHz Cordless Phones: These phones often hop from frequency to frequency throughout the 2.4GHz band causing slowness, packet loss, and in extreme cases, loss of connection.

External Wireless LANs (wlans): Many companies and home owners deploy their networks using wireless networks operating in the 2.4GHz and 5GHz bands. the number of Access Points and clients vary greatly, each radiating signal far beyond 300 feet. The strong power and close proximity to our wireless CPE can, and often does, cause packet loss, slower Internet access, and loss of connectivity.

Bluetooth Devices: These popular wireless devices operate in the 2.4GHz band at very low power. Most devices have an 'effective' range of 20 to 30 feet, the range at which they can successfully connect to other devices. However, their RF will continue to radiate beyond this 'effective' limit and when in close proximity to NBS's wireless CPE and/or in sufficient numbers, can cause slowness, packet loss, and in extreme cases, loss of connection.

Microwave Ovens: Many microwave ovens 'leak' RF in the 2.4GHz range. This can cause slowness, packet loss, and in extreme cases, loss of connection.

While neither NBS nor you can control the use of external wlans, microwave ovens, and other devices, limiting the use of internal wlans, Bluetooth devices, and 2.4GHz phones with NBS's Wireless Internet Service will reduce the likelihood of interference and can provide a more stable and robust Wireless Internet experience.

In addition to RF interference, wireless access can be slowed or even stopped due to line-of-sight (LOS) issues. Trees, buildings, and other obstructions can severely hamper the ability of the wireless network to effectively communicate. Finally, damaged hardware--cabling, antenna, and connects--can cause service interruptions

Here are a few things to keep in mind:

Never cover or place obstructions in front of the antenna.

Never cut, pierce, or damage the cable running from the antenna or radio to your computer.

Never move or attempt to adjust the antenna, only a NBS certified technician can make these changes.

Keep trees and shrubs near or below the antenna trimmed so their branches are at least two feet below the bottom of the antenna.

If asked to inspect or tighten the wire connection at the antenna or radio, never use pliers. Hand tight is sufficient. Over tightening will cause damage and can cause service interruptions.

Never move or attempt to adjust the antenna, only a NBS certified technician can make these changes.